Commitment to Responsible Gaming

Gen5 is committed to providing a gaming environment focused on safety, self-control, and balance for all players. We promote awareness of gambling risks and offer guidance to avoid unhealthy practices.

We strive to protect users from addiction and negative gambling impacts through appropriate tools and support.

Signs of Risky Behaviour

Significant changes in time spent playing, persistent urges despite losses, neglecting daily responsibilities, and difficulty controlling gambling habits are all signs of risky behaviour.

Recognise these signs early and take action by seeking help or using self-control tools.

Time & Budget Limit Advice

We recommend all players set time and spending limits before starting play. Sticking firmly to these limits helps prevent financial issues and supports a balanced lifestyle.

Limit control features are available on the gen5 platform to help you monitor and manage your activity.

Self-Control Tools

Gen5 offers various self-control measures including deposit limits, cooling-off periods, and self-exclusion options for users who wish to restrict or pause their betting activity.

Users can activate these features via their accounts or get assistance from our support team.

Underage Protection

Gen5 complies with strict regulations to prevent underage access to our platform. Age verification is thoroughly conducted during registration to ensure only eligible individuals can play.

We also use technology to detect and block unauthorized registration attempts.

Maintaining Life Balance & Seeking Help

Maintaining balance between entertainment and responsibility is key to a healthy gaming experience. We encourage users to seek professional help if they find it hard to control their gambling habits or feel stressed by gaming activities.

Support and links to help organisations can be found on the Frequently Asked Questions and through gen5 customer support services.